Southern Sun The Cullinan 

Very comfortable hotel with this lovely African classy touch, friendly staff and service, excellent breakfast buffet with lots of choices, good food and perfect location close to Conference Center and walking distance from V&A waterfront

Requested a quite room before travelling and was allocated one facing a busy noisy road. Stayed four nights so wanted peace and quiet. Was quickly given a room overlooking the square. Room modern with all the usual features. Breakfast was outstanding , with everything you could possibly want. The shuttle bus was frequently used to the quayside. Claiming to be 5 stars I would suggest the smaller details. Four nights in a row the curtain came off its runners (I reported it on the first night) The knob came off the drawer every time you opened it. The fridge was not plugged in first night. Pool area is a bit disappointing..Didn’t feel relaxing. Overall I enjoyed my stay but feel the hotel targets business clientele.

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Brilliant Family Friendly hotel, with good facilities and excellent service levels from staff. Positives - Excellent service from Front Desk Staff and Concierge - Great Location to explore the city, frequency of Ubers and underground parking. - Excellent breakfast with good options, does get busy on weekdays at prime times, but the staff are attentive and manage it well. - Great pool facilities - Efficient Room Service - Daily Cleaning to a good standard - Frequent and friendly shuttle bus to the V&A Waterfront - Reasonable hotel gym - Safe when compared to other parts of the CBD (which aren't unsafe, just a bit more worn and sadly with homeless people - I didnt see any in this area). I walked around with my two children at 8-10pm at night and had no issue walking to a nearby restaurant. Negatives - None that spring to mind. This hotle has a number of Virgin Airline staff and South African Ministers staying here, so I'm guessing it had a solid reputation. I would like to give a thanks to the following staff members Kayle on front desk for making my wife's birthday memorable by arranging flowers in our room; Shaun at concierge for helping source the said flowers and arranging the team to provide us great travel tips. Pelo the chef for making customised eggs daily, Lindlie and the other kitchen staff members for their polite and attentive service at breakfast and of course Freddie the bus driver who was a jovial and polite bus driver (explaining the Khosi name of table mountain!). Finally I've stayed at a few high end 5 star resorts globally and honestly the team here exceeded my expectations and were better. Hospitality is a tough industry but the team here were true professionals.

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