Zoetry Montego Bay Jamaica 

Very small, very quiet resort. Nice if you're not looking for a lot to do. Food options are very limited for an all inclusive...pretty good, but limited. Seems like maintenance on the overall property needs some work, but the servers were very attentive.

Our March, 6-day vacation at a Hyatt owned property with the expectations that the Zoetry brand would be of high value was met with severe disappointment. We've frequented Secrets Resorts in Mexico and Dominican Republic and visited a Zoetry during one of those vacations. Thought we would treat ourselves to a Zoetry and this resort is nothing like the brand. Similar to others who have recently commented, EACH day was met disappointment with basic resort services. The staff is not well trained and in some cases don't really care and rarely smiled. The bars were not well stocked and when asking for a drink it was met with a bothersome attitude. Asked for extra towels which appeared 3 days later along with glassware either not being cleaned from the room or no replaced. Much of the daily activities (listed on a board) didn't occur (ex. yoga instructor never showed). The fitness center equipment works fine, however needs an overhaul. The outdoor hot tub was full of algae and wasn't hot - went in it once and never again. The "sports bar" reminded us of a run-down fraternity house, plus the bartender wasn't there. Often times, a menu item was available but wasn't made aware of it until 10-15 minutes after ordering. The list goes on... Major props to the little beach eatery called Jerky Joe's. Really great food and the owner was always nice.

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The hotel must be under a different management. The service really needs to be improved. We booked two rooms for seven nights and despite calling multiple times and even having our concierge call to request a ground room, they assigned our 70+ years old parents on the third floor in a building without an elevator. It was a struggle for them to the point that they have to move them to a ground floor. Service is very poor. We ordered drinks for dinner but end up eating dinner without getting our drinks and end up getting drinks for ourselves at the bar. They brought us a wrong order and instead of making a new dish, they took the fish off and placed chicken on it so, the dish still had fish smell. Compared to other places we have been and with globalist status, the service was surely a let down. Mind you, we had 2 butlers for the 2 rooms booked. Most of the time pool and beach side services was very much delayed. The last 4 days, we had the same server, Kenniesha, for dinner and she was phenomenal. The food was nothing to write home about

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