Speak to one of our experts now about this offer

Call us on - 0800 092 4444

Or drop into your local Kuoni store to find out more

Find your nearest store

Speak to one of our experts now about this offer

Call us on - 0800 294 9710

Or drop into your local Kuoni store to find out more

Find your nearest store

Speak to one of our experts now about this offer

Call us on - 0800 294 9728

Or drop into your local Kuoni store to find out more

Find your nearest store

This holiday is currently unavailable to book online

We'd love to help you secure your holiday, you can reach out to us in one of the following ways...

Call us

  • We're here to answer the smallest question, or plan the largest holiday.
  • Lines open until 8PM. Calls answered by a human within 2 minutes.
0800 294 9703

Lines open today 9am-8pm Show all hours

All Destinations

Monday: 9am - 8pm

Tuesday: 9am - 8pm

Wednesday: 9am - 8pm

Thursday: 9am - 8pm

Friday: 9am - 8pm

Saturday: 9am - 6pm

Sunday: 11am - 4pm


Australasia & North America

Mon to Sat: 10am - 5pm

Sunday: Closed

Email us

  • Ask questions, change bookings, or arrange to speak to us.
  • We're online until 9am-8pm. Emails replied to within 1 working day.

Emails replied to within 1 working day

Live chat

  • Got a quick question? Our live chat team are here to help.
  • We're online until 8 PM. Chats answered by a human within 1 minute.

Chat to an expert now

 Haven Riviera Cancún 

Resort-style luxuries and a mellow mood

A sleek and stylish all-suite hotel in a golden setting overlooking the Caribbean Sea.

Haven Riviera Cancun is an another-level beachfront hangout looking out over the Caribbean Sea. A ribbon of sugar-white sand trails along the coastline, lapped by startlingly clear water the colour of topaz. The cleverly designed retreat exudes a surprisingly intimate vibe: lush tropical gardens wrap around s swimming pools, a spa, eight restaurants and a cluster of suites, some of which tumble down to the flour-soft sands.

Why we love Haven Riviera Cancún

  • The spa is one of the biggest in Mexico.

  • The huge circular pool overlooks sand and sea.

  • Opt for a Swim Out Suite and drop straight into the shared infinity pool.

  • The Serentiy Club upgrade offers rooms with terrific ocean views, a club lounge and VIP treats.

TripAdvisor Rating
5 stars
Nov - Apr
11 hours
Hugging the shores of a sugar-white beach, 15 minutes south of Cancún
Approx. 15 minute’s transfer from the airport
Adults Only, All Inclusive, Beach

Rooms

All of the 435 suites come with a private terrace and Mexican-influenced interiors – hand-woven rugs, patterned cushions and a smattering of wall art. The ground floor suites have a swim-out pool while the Suites on the first, second and third floors have an outdoor hut tub. Pick a Junior Suite Garden View for a tranquil hangout with lush views or a Swim-Out Partial Ocean View for direct access to the shared swim-out which looks out over the ocean – perfect for honeymooners. Upgrade to the Serenity Club for the best ocean view digs and a multitude of perks: access to Serenity Club Lounge, VIP treats and a 30-minute hydrotherapy or sauna/steam circuit (two sessions for guests staying five nights or more). You’ll also get complimentary green fees at El Tinto Golf Course at Cancún Country Club (restrictions apply).

Smart suites with lush garden views.

  • air-conditioning
  • king-size bed
  • furnished terrace or balcony with whirlpool bath
  • lounge area
  • aromatherapy menu
  • Nespresso machine
  • rainfall shower
  • aromatherapy menu
  • flat-screen television
  • Wi-Fi
  • minibar
  • 42m²

With views of the gardens and, beyond, glimpses of the ocean.

  • air-conditioning
  • king-size bed or two double beds (from 2024)
  • furnished balcony with whirlpool bath
  • lounge area
  • aromatherapy menu
  • Nespresso machine
  • rainfall shower
  • aromatherapy menu
  • flat-screen television
  • Wi-Fi
  • minibar
  • 42m²

Featuring a terrace that leads into a shared swim-out pool.

  • air-conditioning
  • king-size bed
  • furnished terrace with direct access to the swim-out pool
  • lounge area
  • aromatherapy menu
  • Nespresso machine
  • rainfall shower
  • aromatherapy menu
  • flat-screen television
  • Wi-Fi
  • minibar
  • 42m²

Similar to the Junior Suite Partial Ocean View but with direct access to a shared pool from the terrace.

  • air-conditioning
  • king-size bed
  • furnished terrace with direct access to the swim-out pool
  • lounge area
  • aromatherapy menu
  • Nespresso machine
  • rainfall shower
  • aromatherapy menu
  • flat-screen television
  • Wi-Fi
  • minibar
  • 42m²

As per the Junior Suites but with Serenity Club benefits and full sea views. Serenity Club benefits: private check-in lounge; exclusive concierge service personalised minibar (restocked daily); access to Serenity Club Lounge where wines, premium spirits and small bites are available throughout the day (timings vary); exclusive à la carte breakfast and lunch options at Vistas; 10% discount on spa treatments; green fees at El Tinto Golf Course with cart included (restrictions apply); 30-minute hydrotherapy or sauna/steam circuit sessions at MySenses Spa (1 session per person for stays up to 4 nights; 2 sessions per person for stays of 5 nights or more) pillow menu; premium aromatherapy and Haven signature toiletries

  • air-conditioning
  • king-size bed
  • furnished terrace with whirlpool bath
  • lounge area
  • Nespresso machine
  • rainfall shower
  • aromatherapy menu
  • flatscreen television
  • Wi-Fi
  • minibar
  • 42m²

As per the Serenity Club Junior Suite Ocean Front with access to a swim-out pool from the terrace. Serenity Club benefits: private check-in lounge; exclusive concierge service personalised minibar (restocked daily); access to Serenity Club Lounge where wines, premium spirits and small bites are available throughout the day (timings vary); exclusive à la carte breakfast and lunch options at Vistas; 10% discount on spa treatments; green fees at El Tinto Golf Course with cart included (restrictions apply); 30-minute hydrotherapy or sauna/steam circuit sessions at MySenses Spa (1 session per person for stays up to 4 nights; 2 sessions per person for stays of 5 nights or more) pillow menu; premium aromatherapy and Haven signature toiletries

  • air-conditioning
  • king-size bed
  • furnished terrace with access to the swim-out pool
  • lounge area
  • Nespresso machine
  • rainfall shower
  • aromatherapy menu
  • flatscreen television
  • Wi-Fi
  • minibar
  • 42m²

Facilities

  • Restaurants & bars
  • Board
  • Spas & wellness
  • Activities
  • Diving & Watersports
  • Sustainability
  • Golf
  • Good to Know

Foodies will love the gourmet offering – from the deli-style Flavours Marketplace and Mexican steakhouse Agua Bendita to the grilled seafood at Vora Mar, Asian Fusion plates at Satsu and Mediterranean classics at Olios. There are almost as many bars as there are days of the week so most evenings, you can find a different spot with a different ambience, depending on the time of the day. Under-the-sunshine cocktails can be ordered from the duo of pool bars, Vistas or Docks while post sundown refreshments.

Olios
Fine dining Mediterranean style is offered at Olios.

Agua Bendita
Watch the chefs perform at the show kitchen of Agua Bendita, the resort's Mexican steak house.

Satsu
Enjoy Asian flavours, visit the teppanyaki stations and savour sushi at Satsu.

Vora Mar Restaurant
With ocean views, this trattoria offers home-style pastas. Save some space for their delicious desserts.

Tahani
Tahini is a fine-dining experience for Serenity Club guests.

Vistas Restaurant
Open for breakfast and lunch for Serenity Club guests, take your pick from the à la carte menu.

Flavours
Enjoy the relaxed setting of Flavours, open for breakfast, lunch and dinner.

Mistral
Serving burgers, chips and guacamole, Mistral is the outdoor snack bar.

Moet Corner
Enjoy a cocktail whilst looking out over the sea.

Limes
Start or end your evening with a visit to this American-style bar.

Moons
With a cabaret five times a week, Moons is the venue for after dinner for drinks and entertainment.

Mocaccino
Coffees, pastries and ice cream available throughout the day and night.

Haven Bar
Relax in Haven's lounge bar before heading to Moons cabaret.

Vistas Pool Bar
Swim up to the main pool bar for drinks.

Docks
Enjoy the ocean views from the pool terrace at Docks.

Try the Chef's Table at Olios for a seven-course tasting menu with wine pairings.

Whats Included

All Inclusive • Breakfast at Flavours (Serenity guests may also have breakfast at Vistas or in the new Serenity restaurant) • Lunch at Vora Mar, Flavours or Mistral (Serenity guests may also have lunch at Vistas) • Dinner at Flavours, Agua Bendita, Olios, Vora Mar or Satsu • Selected drinks at the bars and cabaret • Snacks and drinks at the coffee bar and three snack bars • Personalised minibar restocked once a day • Scuba dive try out in the pool (subject to availability) • Land sports • Yoga sessions, spirit tasting, macrame and cooking classes • Scuba dive try-out session in the pool (subject to availability).

MySenses Spa offers holistic and healing treatments in a sanctuary of wellbeing. Some of the healing therapies are based on Mayan cultural rituals. Try the Water Journey Experience that includes pressure showers for chromotherapy, aroma steam rooms, ice fountains and Jacuzzi. There is also a fitness centre and yoga classes.

Beach volleyball, tennis, cocktail tastings and cooking lessons are just some of the activities available at Haven Riviera.

There are four swimming pools throughout the resort. You can try a scuba dive in the pool or head to the beach for kayaking and Hobie Cat sailing.

Haven Riviera has a sustainability management system with the aims to improve their social and economic impact on the local environment.

Enjoy a game at El Tinto golf course at Cancún Country Club. Designed by Nick Price, it has gained status as one of the best courses in Latin America.

Guests over 18 are welcome at this resort.

Guest reviews

{{tripAdvisor.tripAdvisorSummary.rating}}

Average Rating

Based on {{tripAdvisor.tripAdvisorSummary.num_reviews}} reviews

Excellent
 
{{tripAdvisor.tripAdvisorSummary.num_reviews_5}}
Very good
 
 {{tripAdvisor.tripAdvisorSummary.num_reviews_4}}
Average
 
 {{tripAdvisor.tripAdvisorSummary.num_reviews_3}}
Poor
 
 {{tripAdvisor.tripAdvisorSummary.num_reviews_2}}
Terrible
 
 {{tripAdvisor.tripAdvisorSummary.num_reviews_1}}

{{review.user_location}} {{review.date}}

These reviews are the subjective opinions of individual travellers and not of TripAdvisor LLC nor of its partners.

All Hotels in Riviera Maya & Playa Del Carmen

hotel
  • Riviera Maya & Playa Del Carmen
  • 5 Star

Set in a private bay, this adults-only resort is a contemporary choice with many facilities.

From £1,642 p/p
hotel
  • Riviera Maya & Playa Del Carmen
  • 5 Star

Catering specifically for families, Paradisus Playa del Carmen offers an excellent range of facilities and activities.

From £1,607 p/p
hotel
  • Riviera Maya & Playa Del Carmen
  • 5 Star

This rainforest-set Riviera Maya resort offers free access to some of the region’s best theme parks.

From £2,681 p/p
hotel
  • Riviera Maya & Playa Del Carmen
  • 5 Star

Enviable white sands and a fantastic Unlimited-Luxury® All Inclusive package.

From £2,018 p/p
hotel
  • Riviera Maya & Playa Del Carmen
  • 5 Star

An adults-only haven with unlimited access to a host of adventure parks.

From £2,968 p/p
hotel
  • Riviera Maya & Playa Del Carmen
  • 5 Star
hotel
  • Riviera Maya & Playa Del Carmen

A modern Caribbean hideaway perfectly positioned amid sugar-white sands and rolling waves.

From £2,780 p/p
hotel
  • Riviera Maya & Playa Del Carmen

An exquisite escape supercharged with romantic appeal.

From £2,128 p/p
hotel
  • Riviera Maya & Playa Del Carmen
  • 5 Star

Sumptuous and secluded, this romantic retreat sits upon the sandy shores of Playa Del Carmen

From £1,721 p/p
hotel
  • Riviera Maya & Playa Del Carmen
  • 4.5 Star

Steps from the sparkling white sands and azure waters of the Riviera Maya, Essence at the Fives Beach offers an alluring mix of natural beauty, top-notch entertainment and state-of-the-art facilities.

From £1,111 p/p



Talk to an expert today

Your dream holiday is just a phone call away

Call us on 0800 294 9703
Opening times

Monday: 9am - 8pm

Tuesday: 9am - 8pm

Wednesday: 9am - 8pm

Thursday: 9am - 8pm

Friday:   9am - 8pm

Saturday: 9am - 6pm

Sunday: 11am - 4pm


Visit your local Kuoni store

Find your nearest store

In-person, virtual or phone

Get face-to-face advice from our friendly team

Email enquiry

Tell us what you’re planning and let our experts help you with your holiday

Your travel plans

I'm not sure yet
I'm not sure yet

Tell us who is going with you, what airport you'd like to fly from and any other details we may find useful, such as if it's a special occasion.

Your details

We may need to call you to talk about your holiday plans. If we need to get in touch, when is the best time to give you a call about your holiday?

Kuoni will be sharing travel inspiration, offers and exclusive event invites with you. We take your privacy very seriously and you can unsubscribe at any time. Please read our Privacy Policy.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Your details
Your appointment
Your travel plans
I'm not sure yet
I'm not sure yet

Tell us who is going with you, what airport you'd like to fly from and any other details we may find useful, such as if it's a special occasion.