Dreams Tulum Resort & Spa 

very nice hotel. victor and angel were very nice and they set up a lot of games for everyone. they set up pool games, volleyball, and silent disco at night. each night has a different style of party and the restaurants were very nice too. my favotie is the japanese

We spent nine fantastic nights at Dreams Tulum Resort & Spa with our two boys, aged 10 and 13, and had a truly memorable holiday. From start to finish, the service was exceptional—every interaction, whether with bar staff, bellboys, or breakfast cooks, was met with a warm smile and friendly attitude. It’s clear that the team here takes pride in creating a welcoming and enjoyable experience for all guests. Accommodation Our Deluxe Garden View room with two double beds was perfect for our family. It was clean, well-appointed, and included a separate shower and bathroom area. We especially appreciated the balcony, which was great for drying clothes and catching a sunrise or two. The mini-bar was replenished regularly, and when we did experience a minor issue with the air conditioning, it was resolved quickly and efficiently. Any additional requests, like extra towels or bottled water, were easily handled through the hotel’s user-friendly app—which also included menus, activity schedules, and restaurant bookings. Dining Experience The all-inclusive dining was a definite highlight. In addition to the World Café buffet, which offered a wide selection for breakfast, lunch, and dinner, we enjoyed meals at several à la carte restaurants. Our favorites included Portofino for Italian cuisine and Himitsu for Pan-Asian dishes—especially the Teppanyaki experience, which was great fun for the whole family. As the only vegetarian in our group, I was pleased to find more than one meat-free option at every restaurant, including vegan choices. Staff consistently asked about allergies, and the World Café buffet was particularly accommodating. A special mention must go to Sobeida at the breakfast egg station—her energy and smile made every morning better, and her made-to-order omelettes were a hit with our boys. Resort Facilities The resort’s two main pools offered something for everyone. The quieter rectangular pool (which isn’t strictly adults-only) provided a relaxing spot with plenty of loungers and shade. The larger, lagoon-style pool was livelier, with music, games, and a swim-up bar—ideal for families and those looking for entertainment. Beach loungers were harder to come by, especially shaded ones, which tended to be taken early in the morning. Still, the beach itself was beautiful, with palapas offering much-needed shade. Activities & Entertainment We took part in a variety of fun daily activities, including salsa lessons, guacamole making, beach volleyball, and the always entertaining 3pm “crazy game.” The entertainment team—especially Giselle, Ronny, and Erik—deserve praise for their infectious enthusiasm and kindness. Evening entertainment was also varied and well-produced, with standout performances like the fire show, acrobatics, and silent discos. While the website suggested a wider range of water-based activities, most were unavailable during our stay. The only complimentary sea-based option was a 30-minute catamaran ride, which was enjoyable but limited. It would have been nice to have more water sport options, as initially suggested online. Extras and Service We used the resort’s photography service and were impressed by the professionalism and warmth of the team. Miguel, who welcomed us on our first day, took some lovely candid photos of our boys on the beach and was friendly / chatted with us throughout our stay. The concierge team was fantastic, especially Christian, who welcomed us with mojitos and gave a thorough overview of the resort’s services, excursions, and available vouchers for spa treatments and premium wine. While the spa looked beautiful, we found the treatments quite expensive, starting at around $150 for a 50-minute massage, so we didn’t take up the offer. Although our boys were too old for the kids’ club (which caters to the younger ages), it looked well-equipped, with fun waterslides. The gym was decent too, featuring treadmills, bikes, weights, and space for workouts. There’s also a tennis court, but it was too hot for us to use during the day. One notable incident occurred when our youngest son got accidentally locked in a toilet. Staff responded swiftly and professionally—particularly Ricky, who comforted both our son and his panicked dad until maintenance arrived. The whole situation was handled calmly and resolved within ten minutes. All in all, Dreams Tulum delivered an excellent family holiday. The combination of friendly staff, great food, lively entertainment, and beautiful surroundings made for a truly enjoyable experience. We would happily recommend it to other families looking for a fun and relaxing break.

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This is advertised as a five star resort which it is not. The refrigerator in our room was broken and it was so hot it could have started a fire. It also smelled bad. The knob fell off of the closet door, the safe broke. The air conditioner was really loud. The room smelled musty. The tv didn’t work on a regular basis. The chairs by the pool were not sturdy and we almost fell through. The food was not very good. We had stomach problems the whole time we were there. There were a few good things, but they were for special events. The service was not great. The beach was full of sargassum and the resort didn’t do a great job cleaning it up. Overall, we have been to resorts in Mexico over 10 times and this was the worst experience we have ever had.

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