Grand Hotel de la Ville 

Hotel is top dollar nothing was too much trouble for the staff. Staff were friendly and efficient - food was good. No complaints from us at all and would highly recommend this to others. The hotel was slightly away from Tasso Square which meant it was in a quiet area.

While this hotel has some excellent features, sadly there are some elements which mean the total experience was only average. First the positives - the garden restaurant is lovely, shaded by mature trees and an ideal place for lunch. The rooftop pool and bar have superb views over the bay of Naples, ideal for sunbathing, watching the sunset, or a drink after dark. The location is good, a short 10 minute walk from the centre of Sorrento and away from the busiest parts of the city. Sadly, the hotel could do with a refresh, our room smelt “musty” and they obviously got a good deal on ceramic tiles for the last refit, they are everywhere. The public areas, especially the main restaurant were more brightly lit than the average school canteen, and the evening meal food was simply awful, at best bland and lacking flavour (such a contrast from lunch) and we certainly regretted paying for half board. Book here for the positives, but avoid the evening restaurant.

Read more

A beautiful hotel with great reviews. Unfortunately, the service was less than desirable. The women at the front desk were friendly and helpful, but the males were not. We received a call to confirm our airport transportation and were told we would be provided a box breakfast since the restaurant would not be open yet. When we asked to change the time the man at the front desk said nothing was arranged without even looking. We insisted there was and he finally checked a notebook and found our arrangements. The boxed breakfast was not available upon our departure as promised. The restaurant had wonderful staff and service. I sat in the bar for about 20 minutes and was not acknowledged so decided to go for a walk instead. Our room was to be a garden view. We were on the 3rd floor and faced an apartment building with balconies filled with laundry hanging, storage cabinets, Brooms, and mops. Looking down, you could see the hotel patio with seating. Not a garden view. The temperature-controlled pool was cold. Housekeeping was marginal. We would receive 1 - 2 bottles of water on 3 of our 11 days, turn down service with chocolates, on 2 of 11 days, and find a cleaning rag left behind. The instant coffee was replenished anywhere from 2 to 3 cups, but never the 4 we experienced our 1st day. There was no consistency. They may have been short-staffed.

Read more