The Palace, Sun City 

We booked this last year. Ultimately, the price dropped by £500 during the year. The communications are shocking. They told us to cancel our original booking and book again (they couldn't change it). The deposit for our first booking was refundable but they still haven't returned it after 6 months.

This was my fourth trip to the Palace in the last 2 years and unfortunately the decline is obvious to see. Let’s start with before we went - the price had jumped by over 20% and it was off peak - the Hotel seemed very quiet. We tried to book the Grill Room however there is no online booking system and when we called the Hotel we were asked to call back at a different time - shocking. Rooms were big and clean which is a massive plus. Our first night we went to the Tusk Bar - there were 2 staff dispensing on 3 on the floor - the staff dispensing weren’t overly efficient and those on the floor rather than helping stood and watched - they wouldn’t even answer the phone! Pool bar was very very slow and they have a massive bee issue with 2 friends have bees blended into their drinks - it was busy and hard to get the attention of the staff - QR codes or even paddles would help. For a modern 5 star hotel the systems are very antiquated which has an adverse effect on service

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5 stars? More like 7! This place is absolutely incredible. The attention to details as soon as you step foot into this hotel was simply indescribable. I've stayed at some amazing hotels around the world and this topped it off. The selection at breakfast was ridiculous. So much so I got dizzy circling it deciding what I wanted to eat. This is a vast property within Sun City, surrounded by lusg green trees and waterfalls. Both the interior and exterior was exquisite. Never seen anything like this before. From the carving on the back of the dining room chairs to the carvings in the room. Even the cushions on the bed were so high quality I could hardly lift them. Heck, there was even a pianist playing during breakfast. Staff were excellent, plentiful and attentive. Nothing was too much trouble for them.

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